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Vladimir Giletko
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Vladimir Giletko

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Looking for opportunity
About me
04/2015 – till now
Company: Yuventa Group
Position: Senior Manager of Customer Service
Responsibilities:
•helping to develop and implement a customer service policy for the company
•finding ways to measure customer satisfaction and improve services
•providing help and advice to customers
•communicating with customers by telephone, email, letter and face to face
•investigating and solving customers' problems, which may be complex or long-standing problems
•handling customer complaints or any major incidents
•keeping accurate records of discussions or correspondence with customers
•writing reports analysing the customer service that the company provides
•developing feedback or complaints procedures for customers to use
•meeting with other managers to discuss possible improvements to customer service
•being involved in staff recruitment
•learning about company's products or services and keeping up to date with changes

07/2011 – 01/2013
Company: Cisco Systems
Position: Inside Sales Account Manager\Project Manager, Kazakhstan region
Responsibilities:
•was in charge of cooperation and support of partners’ regional managers for development and forecast
•managed funnel growth, funnel conversion and partner sales performance
•prepared and submitted internal weekly/quarterly forecasts
•was responsible for planning of revenue for generation of marketing activities with partners
•cooperated and coordinated Cisco’s partners to plan their business
•issued discounts for projects according to the Cisco local office policy
•provided trainings and support to partners
•regularly cooperated with authorized distributors in the region

08/2010 – 05/2011
Company: Language centre FORWARD \ Project Manager
Position: Business Strategy Consultant
Responsibilities:
•created and implemented business strategy for the company
•monitored and evaluated implementation of the strategic plans
•supported founders by conducting marketing activities to drive sales
•reported to the founders on the work success
•developed and presented strategic quarterly/annually business plans
•advised founders in strategic relevant questions
•provided trainings to office-managers on strategic sales of the company’s services
•controlled strategic/marketing activities in the subsidiaries

04/2008 – 07/2010
Company: Hewlett-Packard Ukraine
Position: Key Account Manager\Project Manager\Team Leader
Responsibilities:
• implemented management of key partners, negotiations, communication, terms and conditions
•ensured analysis of information from customers, competitors activities, market changes and trends, benchmarking
•created and implemented marketing activities to drive partner's sales
•ensured special deals/prices negotiations
•provided sales support to the key partners
•developed and implemented compensation programs for partners
•developed and implemented incentive programs for HP promoters and merchandisers

08/2007 – 03/2008
Company: Hewlett-Packard Ukraine
Position: HP Sales and Merchandisers Representative
Responsibilities:
• was acting as team leader/HR manager of 30 employees
• monitored and evaluated performance of HP merchandisers and promoters
• ensured implementation of HP global and local marketing activitie