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Iryna Dvirna
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Iryna Dvirna

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About me
Curriculum vitae
Personal details:
Name: Iryna Dvirna
Place and
Date of Birth: Cherkasy, Ukraine
29/10/90
Address: Ukraine, 18006, Cherkasy, Nechuia-Levytskogo St., 14, ap. 2.
Telephone number: +380933529904
E-mail: irynadvirna@gmail.com

Nationality: Ukrainian
Marital Status: Single
Children: None

Education:
2011-2012 Cherkasy National University named after Bohdan Khmelnytsky, Cherkasy, Ukraine
Master’s Degree in English language and literature
(Diploma with honours)

2007-2011 Cherkasy National University named after Bohdan Khmelnytsky, Cherkasy, Ukraine
Bachelor’s Degree in English language and literature (Diploma with honours)

Professional experience:
June 2014 – August 2015 Training Content Developer
Teleperformance Russia & Ukraine (Cherkasy)

Responsibilities:
- Developing training content (product and management programs);
- Training needs analysis;
- Training effectiveness analysis;
- Implementation of new programs and standards;
- BEST T&D Certification and Compliance preparation (internal standard needed for COPC);
- E-Learning management (locally);
- English courses management (locally)
April 2013 – June 2014 Training Coordinator
Teleperformance Russia & Ukraine (Cherkasy)

Responsibilities:
- Training needs analysis;
- Developing and maintaining master schedule of program work plans;
- Coordinating logistics, scheduling and communication of Training Department with the other Support Depts;
- Periodic reporting on the impact, progress, status or other requested reports for management;
- Implementation of new programs and standards;
- Developing & conducting Level 2 and 3 evaluations (Kirkpatrick) for all completed training to evaluate and measure results;
- BEST T&D Certification and Compliance preparation (internal standard needed for COPC);
- E-Learning management (locally);
- English courses management (locally)
June 2012 – April 2013 Management Trainer
Teleperformance Russia & Ukraine (Cherkasy)

Responsibilities:
- Training needs analysis;
- Developing training content (soft skills);
- Employee Training (soft skills);
- Training effectiveness analysis;
- Training Follow-Up
- BEST T&D Certification and Compliance preparation (internal standard needed for COPC).

Other Achievements:
2014 Written technical translation (English-Russian) of Microsoft training material for Teleperformance Russia
2013 – 2014 English language classes for the employees’ children (Teleperformance Ukraine):
Group 1: 4-6 year olds;
Group 2: 7-12 year olds
2011 Written technical translation (English-Russian) of product descriptions for Metalloinox (Ukraine).
2010 – present Private individual classes for schoolchildren, students and adults.

Trainings:
January 2014 “Work of a business-trainer in an organizational reality: success factors”
Trainer: Aleksandr Trus

Skills:
Computer Skills:
Good knowledge of: MS Office programs, E-Mail, Moodle and the Internet

Languages:
Ukrainian, Russian – native
English – advanced
German – intermediate
French – beginner

Strong points:
• Stress resistance
• Punctuality
• Mindfulness
• Responsibility
• Creativity
• Ability to train and develop the others
• Desire to learn and grow

Interests:

• Reading (science fiction, modern and classical literature)
• Postcrossing
• Short story writing
• Fitness and dietology

Other:
Driver’s license – none
International passport – yes